HelpLine of Delaware & Morrow Counties, Inc.
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11 North Franklin Street
Delaware, OH 43015
Ms. Susan Hanson LISW  
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CEO/Executive Director
Ms. Susan Hanson LISW
Executive Director
Board Chair
Ms. Heather Nicholson
United States Forest Service

To empower the community with knowledge, support, and resources.

Organization Overview

Impact Statement


  • We responded to 11,988 callers, identified 16,252 specific needs, and made 12,611 referrals to community services. Approximately 50% of calls related to basic needs, and 40% related to mental health. Through regular caller surveys, we learned that more than 90% were satisfied with our services.

  • Our violence prevention programs reached 2,153 students from preschool through college at 25 locations in eight public school districts. Adults and professionals received family and sexual violence prevention training, totaling 2,696 contacts.

  • Our suicide prevention programs reached 2,800 middle and high school students. Staff members provided leadership through a variety of coalitions and trained adults in the community, totaling 554 contacts. Of the adults who received suicide gatekeeper training, 90% demonstrated an increase in knowledge of suicide and preventive assistance skills.

  • Through our Connections program, a central clearinghouse for volunteering in Delaware County, we made 4,246 referrals to individuals and groups, matching 1,044 volunteers to meaningful opportunities. These volunteers contributed 21,524 hours of service to 113 nonprofit agencies. Additionally, 205 older adults were matched with volunteer opportunities. Connections also recruited 189 volunteers to help in the event of a disaster and coordinated the fifth annual Make A Difference Day event with 471 volunteers.

  • We operated our Sexual Assault Response Network (SARN), providing the following services:

    • Ongoing advocacy services for 125 sexual assault survivors;
    • Support through 269 additional interventions from 293 calls from survivors, their friends, and their families;
    • On-call support totaling 9,093 volunteer hours;
    • Six SARN graduates who participated in a 40-hour training class; and
    • Satisfaction with the program, increased knowledge of community resources, and lessened isolation and loneliness, according to surveys.

2014 GOALS

  • We will provide our 2-1-1 crisis, support, and information hotline 24/7, responding to 12,000 calls; staff 2-1-1 with trained, certified specialists who will stabilize the immediate crisis, ensure safety, increase callers' coping and problem solving skills, and link 13,000 people in need with necessary resources; and maintain and update 1,000 community programs in our database.

  • Through our community-based prevention education programs, we will strengthen protective factors, reduce risk factors, and increase knowledge and skills related to family violence, sexual violence, suicide, depression, bullying, and child sexual abuse for 5,000 students in eight school districts.

  • The Connections volunteer center will supply 15,000 hours of volunteer service to nonprofit organizations and increase community engagement by enabling 750 volunteers, 200 of whom are older adults, to participate in volunteer activities.

  • We will maintain a strong SARN program, providing culturally appropriate, empowerment-based support to 150 sexual assault victims, providing 300 interventions.

Background Statement

HelpLine of Delaware and Morrow Counties was formed in 1996 with the merger of Help Anonymous of Delaware County and HopeLine of Morrow County. Help Anonymous began in 1970, and HopeLine in 1980, in response to a need for phone support services. Both agencies began in small donated spaces and within several years of inception, were providing 24-hour hotline services. As time went on, extensive screening and training programs were implemented for volunteers. In 1974, Help Anonymous and The Listening Post, Ohio Wesleyan University's student hotline, merged. 

In the following years, both agencies grew, received funding, hired staff, expanded community prevention programs, and became certified by the Ohio Department of Mental Health and the American Association of Suicidology, both requiring rigorous standards for policies, training, and operations. 

Since the merger in 1996, HelpLine has employed, trained, and certified staff; established the Connections Volunteer Center; further expanded evidence-based prevention programs; established the sexual assault survivor program; computerized databases and caller records; launched the HelpLine and Connections websites; added online resource databases; developed a community training initiative; and managed the Senior Companion Program. In 2002, HelpLine was the first organization in Ohio to launch 2-1-1, a three-digit number to reach health and human services information.

HelpLine has begun working more with residents of central Ohio, taking an estimated 1,200 calls annually from residents of Franklin County and forming a partnership with HandsOn Central Ohio to train and recruit disaster volunteers. We offer training and education credits to social workers, nurses, and counselors across central Ohio.

Statement from Ms. Susan Hanson LISW, Executive Director

HelpLine’s primary goal is to empower people with knowledge, support, and resources. Our charge is to strengthen people’s ability to overcome challenges that life inevitably hands them. Crises will occur, and when people have nowhere else to turn, we are able to make our most valuable contribution. HelpLine is accessible 24-hours-a-day, seven-days-a-week, 365-days-a-year to provide comfort, reassurance, and nonjudgmental support. Part of our uniqueness rests in our constant availability; when other agencies are closed, we are there. And, our up-to-date database of more than 1,000 community health and human service resources ensures that we can successfully guide people to the help they need.  Our staff, volunteers, board, donors, and community partners come together to make a difference, and it is a privilege to be a part of this important work.

Statement from Ms. Heather Nicholson , United States Forest Service

I have been a member of the HelpLine board of directors for six years. In that time, I have realized what a wonderful, successful organization it is and observed its potential to be one of the most influential and important social service agencies in our community. The agency provides an array of critical services not available elsewhere in our community. The staff members are professional, knowledgeable, and caring individuals who exemplify a commitment to serving the community. HelpLine, like many agencies, has a cadre of dedicated volunteers. Its continued success depends on its ability to grow funding streams to meet the ever-increasing demands of our community. I am hopeful that through the efforts of staff, volunteers, board, and contributors, we will meet this challenge.



Ms. Susan Hanson LISW, 
Term Start 6/1997 
Compensated Yes 
Biographical Statement

Susan Hanson has been executive director of HelpLine of Delaware & Morrow Counties since 1997. A social service administrator for 25 years, her experience includes community-based nonprofit work in various settings. Ms. Hanson has a bachelor's of social work from University of Illinois, Urban-Champaign and a master's of social work from The Ohio State University. She has been a licensed independent social worker in Ohio since 1990, receiving her supervisory designation in 2008. Ms. Hanson has been involved in many committees, clubs, and associations, and has held a variety of leadership roles in these groups. Her scope of practice includes crisis management, sexual assault counseling, quality assurance, information and referral, suicide prevention, depression awareness, mental health, nonprofit administration, and volunteer management. Ms. Hanson has presented at local, state, and national conferences.

Mr. James Rundle, 
Biographical Statement

James Rundle has been the clinical director with HelpLine since 2000. Mr. Rundle received his bachelor of social work and master of social work from The Ohio State University. He is a licensed independent social worker with supervisory designation. He has 40 years of clinical experience with a variety of populations, as well as extensive supervisory experience, and is a trained mediator. Mr. Rundle oversees the 24/7 hotline, provides clinical consultation to all HelpLine programs, and acts as client rights officer.

Ms. Nancy Radcliffe, 
Biographical Statement

Nancy Radcliffe is the director of sexual assault services. She has a BA and has been an advocate and educator in the field of violence against women for approximately 24 years. Prior to coming to HelpLine, Ms. Radcliffe was the campus advocacy program coordinator for The Ohio State University. In that position, Ms. Radcliffe provided advocacy for students, staff, and faculty who had experienced intimate partner abuse, stalking, sexual harassment, and sexual assault. Prior to that position, Ms. Radcliffe worked in a similar capacity for the Sexual Assault Response Network of Central Ohio, central Ohio’s rape crisis center. Her work in the anti-violence field has included direct service to victims/survivors, prevention programming, professional training, and collaborating with agencies on various projects. Ms. Radcliffe sits on a variety of local and state workgroups related to victim advocacy.

Ms. Leslie Baldwin, 
Biographical Statement

Leslie Baldwin has a BA in accounting and has been fiscal director of HelpLine since 2000. Ms. Baldwin came to HelpLine after working in the for-profit sector. She successfully manages HelpLine's annual $1.3 million budget, including monitoring and fiscal reporting for more than $350,000 in government and foundation grants. Ms. Baldwin also manages three administrative support staff, oversees site issues in the Mt. Gilead office, develops budgets, and serves for the executive director in fiscal matters in her absence.

Additional Organization Information
Number of Full-Time Staff: 13 
Number of Part-Time Staff: 15 
Number of Volunteers: 15 
Staff Retention Rate: 88% 


Directors and Officers Insurance Policy Yes
Fundraising Plan Yes
Management Succession/Training Plan Yes
Organization Policies and Procedures Yes
Strategic Plan Yes
Years Plan Considers 5
Current Plan Adopted 1/2013
Additional Organization Information

Central Ohio collaborations include Big Brothers Big Sisters of Central Ohio; Catholic Social Services; Central Ohio Mental Health Center; Maryhaven; OhioAIRS; Ohio Wesleyan University; Sexual Assault Response Network of Central Ohio; and The Salvation Army of Central Ohio.

Government Licenses Mental Health Care/Facilities
National Accreditations Alliance of Information & Referral Systems (AIRS) - Accreditation
American Association of Suicidology (AAS) - Certification
American Association of Suicidology
National Affiliations Rape, Abuse, and Incest National Network (RAINN)
National Suicide Prevention Lifeline
Darkness to Light


Local Governing Board
Board Chair Ms. Heather Nicholson,
Board Chair Term 9/2012 -  9/2013  
Board Members
Ms. Sherry Barbosky MS,  
Mr. Keith Boger J.D.,  
Ms. Sarah Counts Smith,  
Ms. Wendy Piper,  
Mr. John Radabaugh,  
Mrs. Teresa Ross,  
Dr. Allen Stojkovic D.D.S,  
Mr. Russell Walker,  
Additional Organization Information
Board Meetings Annually
Board Meeting Attendance 69% 
Board Member Monetary Contributions 100%
Board Member In-kind Contributions 100%
Gender Female 66%
  Male 33%
Race African-American/Black 0%
  Asian-American/Pacific Islander 0%
  Caucasian 100%
  Hispanic/Latino 0%
  Native American/American Indian 0%
  Multi-Racial 0%
  Other 0%
Advisory Board
No members in the Advisory Board.


Connections Volunteer Center

Connections Volunteer Center promotes volunteerism in the Delaware County area by matching volunteers with community needs. The center maintains a comprehensive list of needs submitted by government, nonprofits, and other organizations. Connections focuses on two volunteer populations, older adults and disaster volunteers.

Connections coordinates Senior Pen Pal, a program that matches older adults with fifth grade students in a letter exchange. Each person reads the same book and discusses it via mail. Connections manages the Senior Companion Program, a partnership with Catholic Social Services and the Council for Older Adults, that recruits volunteers to be paired with an older adult needing friendship. Finally, Connections conducts community trainings for social workers, counselors, and volunteers on disaster preparedness and relief.

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Sexual Assault Response Network (SARN)

HelpLine’s Sexual Assault Response Network addresses the trauma experienced by sexual assault survivors and their families through advocacy and support at the hospital, law enforcement communication assistance, accompaniment to court, support groups, individual crisis intervention and advocacy, and therapeutic activities. Volunteer advocates ensure that emotional support is available to victims who present at the hospital any time, day or night. Educational information is provided to survivors and their families to help them understand the aftermath of sexual assault and how to begin the journey of recovery. HelpLine also participates in a variety of community events to raise awareness about sexual violence, its effects, and its elimination.

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Community Prevention

HelpLine offers school- and community-based trainings to build skills and educate children, youth, and adults on sources of help. Program offerings include Signs of Suicide, Stewards of Children, Thank Goodness I'm Female (TGIF), Girls and Boys Violence Prevention groups, Red Flags depression education, Safe Dates, Love: All That and More, and Applied Suicide Intervention Skills Training (ASIST). Through these programs, HelpLine increases protective factors and decreases risk factors for suicide; depression; dating, sexual, and family violence; bullying; and child sexual abuse. In addition, HelpLine works with incarcerated youth and various coalitions to address prevention at the community, organization, and policy levels.

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24/7 Crisis, Support, and Information ReferralLine

The 24/7 crisis, support, and information line, 2-1-1, stabilizes individuals experiencing a crisis or severe need and links them to community resources.

2-1-1 provides:

  • Professionally trained staff to answer incoming calls; 
  • Linkage to after-hours services in a mental health emergency; 
  • After-hours basic needs emergency help;
  • Nonjudgmental emotional support and problem solving around issues including sexual assault, domestic violence, child and elder abuse or neglect, depression, suicide, grief and loss, and other life problems;
  • A database of counseling centers, food pantries, community meal locations, immunization clinics, legal assistance resources, job training programs, and housing assistance;
  • Needs assessment for additional services, appropriate referrals, and service linkage; and 
  • Coordination with local mental health service providers.

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Data reflects three most recently completed fiscal years.

Current Fiscal Year 07/01/2012 - 06/30/2013
Projected Revenue $1,404,303
Projected Expense $1,385,800
Endowment Fund No
Current Capital Campaign? No
Anticipate a capital campaign in next 5 years? Yes

Revenues by Source

  2012   2011   2010  
Total Direct Support $256,424  $250,257  $116,004 
Direct Support Foundations
Direct Support Corporations
Direct Support Individuals
Direct Support Unspecified $256,424  $250,257  $116,004 
Government $1,084,452  $985,101  $1,111,398 
Indirect Public Support $122,142  $105,142  $143,141 
Earned Revenue
Interest and Dividends $1,236  $1,482  $2,162 
Membership Dues
Special Events
TOTAL REVENUE $1,464,254  $1,341,982  $1,372,705 

Expense by Type

  2012   2011   2010  
Programs $1,189,989  $1,111,140  $1,141,773 
Administration $194,323  $206,212  $221,316 
Payment to Affiliates
TOTAL EXPENSES $1,384,312  $1,317,352  $1,363,089 

Assets and Liabilities

  2012   2011   2010  
Total Assets $776,636  $687,709  $624,952 
Current Assets $646,165  $564,443  $524,455 
Total Liabilities $154,647  $145,662  $107,535 
Current Liabilities $164,472  $145,662  $107,535 
NET ASSETS $621,989  $542,047  $517,417 


TCF Staff:
  Ms. Susan Hanson LISW

HelpLine has consistently demonstrated strong financial health and has successfully grown over the past five years of a difficult economy. We see our biggest financial challenge as diversification of funding.

Documents Form 990 2012 Form 990 2011 Form 990 2010

All portrait information is provided voluntarily by nonprofit organizations. An organization may decline to participate. At a minimum, information is updated annually--sometimes more frequently. Documents indicated as available by an organization are verified by Foundation staff. The financial section is completed by Foundation staff based on available documents for a three-year period.